1. Information about the operator

The Pure Iordan website is operated by Pure-Iordan.

Address: Estlandsgade 5, 3 mf, 9000 Aalborg, Denmark
Phone: +45 5029 5540
Email: info@pure-iordan.com

This website is intended to present the products and services offered by Pure Iordan, as well as to facilitate order requests and communication with clients.

2. Scope of activity

Pure Iordan offers fish and fish products, depending on availability, season, catch, and supply conditions. Products may be offered, as applicable, whole, filleted, skin-on fillets, or in other forms specified in the product description or in the order confirmation.

Pure Iordan aims to maintain product freshness and to ensure appropriate handling, packaging, and transport conditions for perishable goods.

3. Product information

We make every effort to ensure that the information presented on the website is as accurate, clear, and up to date as possible. However, given the nature of the products sold, reasonable differences may occur regarding:

• final weight;
• size;
• natural appearance;
• color;
• product structure;
• availability from one batch to another.

The images displayed on the website are for informational and presentation purposes. Natural differences may occur between the image and the delivered product, without affecting the nature or quality of the product.

4. Availability

Product availability may vary depending on catch, season, weather conditions, supply, logistics, and stock.

The display of a product on the website does not guarantee its immediate availability. Pure Iordan reserves the right to confirm or refuse an order request depending on the actual possibility of delivery under proper conditions.

5. Orders

Orders or order requests are submitted through the contact methods indicated on the website or through any other ordering system made available by Pure Iordan.

Submitting an order request does not automatically mean that it has been accepted. An order is considered accepted only after explicit confirmation from Pure Iordan.

Pure Iordan reserves the right to refuse, modify, or reschedule an order before confirmation if:

• the product is not available;
• the requested quantity cannot be ensured;
• delivery cannot be carried out under proper conditions;
• there are errors in the information provided by the client.

6. Prices and invoicing

Product prices, as well as any delivery costs, are communicated to the client before the final confirmation of the order.

Where applicable, the invoice is issued based on the details provided by the client and in accordance with the applicable legal requirements.

7. Delivery

Delivery is carried out in the areas and within the timeframes communicated by Pure Iordan, depending on logistical organization and product availability.

Products are packed appropriately for food transport, with reasonable measures taken to maintain temperature and protect freshness during transport.

The client is responsible for:

• providing a correct and complete delivery address;
• providing valid contact details;
• providing, where applicable, an access code, intercom details, or other information necessary for delivery;
• being available to receive the products.

If delivery cannot be completed due to incorrect or incomplete information or because the recipient is unavailable, Pure Iordan cannot be held responsible for any consequences arising after the delivery could no longer be completed under normal conditions.

8. Receipt of products

Upon receiving the order, the client must check without delay:

• the integrity of the packaging;
• the general condition of the products;
• conformity with the confirmed order;
• any visible damage.

Perishable products must be stored immediately under appropriate refrigeration or freezing conditions, as applicable.

9. Storage conditions and client responsibility

After delivery, responsibility for proper storage of the products rests with the client. In order to maintain quality and food safety, the products must be handled and stored properly immediately after receipt.

Pure Iordan is not responsible for product deterioration caused by improper storage after delivery, including delayed refrigeration, improper storage, or improper handling by the client.

10. Complaints and non-conformities

If the delivered product shows visible damage, quality issues, or does not match the confirmed order, the client must contact Pure Iordan as soon as possible, preferably within 24 hours of receipt, at: info@pure-iordan.com.

For the complaint to be assessed, Pure Iordan may request:

• clear photos of the product;
• photos of the packaging;
• the product label, if available;
• details regarding the date and time of receipt;
• information regarding storage after delivery.

Complaints submitted after an unreasonable period of time or without sufficient supporting evidence may make proper assessment difficult or impossible.

11. Right of withdrawal

Given the nature of the products sold by Pure Iordan, namely perishable food products that may deteriorate rapidly, the right of withdrawal does not apply in the cases provided by law for such goods.

If the product received is damaged, non-compliant, or does not match the confirmed order, the client must follow the complaint procedure set out in these terms.

12. Exceptional situations and limited availability

Pure Iordan cannot be held responsible for delays, changes, or the inability to fulfill orders in situations beyond its reasonable control, including:

• adverse weather conditions;
• impossibility of fishing;
• temporary lack of catch;
• logistical delays;
• transport issues;
• sanitary, veterinary, or administrative restrictions;
• other exceptional circumstances.

In such cases, the client will be informed as soon as possible, and the parties will attempt to identify a reasonable solution.

13. Allergens and food information

Fish and fish products may constitute allergens. Persons suffering from food allergies, intolerances, or having special requirements are kindly asked to request additional information before placing an order.

Pure Iordan will provide the essential information applicable to the products offered, to the extent required by law and depending on the type of product sold.

14. Data protection

Pure Iordan respects the confidentiality of personal data. Data provided by clients through forms, phone, email, or other means of communication are used exclusively for purposes related to processing requests, communication with the client, delivery, invoicing, and managing the commercial relationship, in accordance with the applicable privacy policy.

15. Intellectual property

All materials published on the Pure Iordan website, including but not limited to:

• the Pure Iordan name;
• the logo;
• images;
• graphic elements;
• texts;
• product descriptions;
• the structure and content of the website,

are protected by applicable copyright law and other intellectual property rights.

These materials may not be copied, reproduced, distributed, modified, published, or used, in whole or in part, without the prior written consent of Pure Iordan.

16. Changes to the terms and conditions

Pure Iordan reserves the right to modify or update these Terms and Conditions at any time, in order to reflect legislative, commercial, or operational changes.

The applicable version is the one displayed on the website on the date the order request is submitted, unless the law provides otherwise.

17. Applicable law and complaint handling

Any misunderstandings or complaints will first be handled amicably through direct contact with Pure Iordan.

Clients are encouraged to submit any complaint or dissatisfaction directly to the email address indicated on the website for a prompt and reasonable resolution.

18. Contact

For questions regarding products, availability, orders, delivery, or complaints, you may contact us at:

Phone: +45 5029 5540
Email: info@pure-iordan.com
Address: Estlandsgade 5, 3 mf, 9000 Aalborg, Denmark